Servicenow setworkflow not working Today I faced exactly the same issue "Access to api 'setWorkflow' has been refused due to the api's cross-scope access policy. 1. Also just tested on my PDI to verify: business rules did not got executed with your code (tried on incident to simulate). My current build updates a custom field on the User record with a reference to a RITM, which in turn is meant to trigger the Flow. System Properties/Approval engines -- for some reason ours was not set to "Turn engines off - Workflows are managing approvals" which is the default oob. The setWorkflow(false) method is used to disable the automatic execution of business rules, workflows, and scripts when updating a ServiceNow record through a If user mark the task as closed complete no issue workflow works and goes to next activity BUT if user mark the task as closed cancelled then workflow gets stuck and doesn't Documentation Find detailed info about ServiceNow products, apps, features, and releases. Hover the activity over a transition. Workflow is running on NeedIt and I want to set value on NeedIt. It is Documentation Find detailed info about ServiceNow products, apps, features, and releases. FlowAPI. The video was recorded The setWorkflow(false) method is used to disable the automatic execution of business rules, workflows, and scripts when updating a ServiceNow record through a I have set values configured in the workflow to set 'State' values depending on contract process. For example, when the timer activity was set to run for 10 seconds, the system taking instead several minutes before finishing the setWorkflow API is placed in transform map OnAfter scripts to not run any business rule on a third table when it gets updated based on the OnAfter script. 3. I am ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. failed event takes explicitly uses setWorkflow(false), "Revert to New" UI action in the Change request is not resetting the workflow. Wait for condition in the change workflow uses the condition as start_date<=javascript:gs. The state of Change is getting reverted to New, but in the backend, workflow is not set to begin and when change is moved Solved: Hello Everyone, I got stuck where Approval's are not getting triggered for the job and I could see there is no execution entry created when As mentioned above in After update BR it's mentioned current. Nudging the workflow context does not move the workflow forward. Created a flow designer to Auto close incident that are not update more than 3 Business Days. Deepak Ingale wrote: One potential case I am just sensing, there could be setWorkflow(false) method using used followed by current. As per the logs, we found out that Non admin Hi Team, I have created a workflow where condition is if state change to "awaiting vendor " added a timer activity to wait for 24 once 24 hour pass send a notification and change Hi Team, I have created a workflow where condition is if state change to "awaiting vendor " added a timer activity to wait for 24 once 24 hour pass send a notification and change Documentation Find detailed info about ServiceNow products, apps, features, and releases. I have a script that we use that allows us to quickly reclassify CIs, basically move them from one table to another, and I am using the line setWorkflow(false); to prevent the I am trying to run a simple script in a scoped application "script action" that runs on plugin upgrade. Hi All, With the below script,, when ever a ITIL user submit a request to add or remove the users on group level it's not working. Developer Build, test, and deploy applications. An Activity is a set of instructions that can include Flow didn't get trigger if we create the event from background scripts using eventQueue API. Do note: people often mention Business Rules are not triggered with setWorkflow(false). setWorkflow(false) is also remembered between two updates to two different records, when changing from one record to the next via . On Change request, when changing the type from Standard to Normal, the Standard change workflow is not removed/both standard and normal workflows are shown This article guides you through the process of troubleshooting a workflow that fails mid-workflow. addEncodedQuery('active=true'); gr. Please note: These APIs are provided to support legacy applications in the global scope. in this case you run a script to closed all the incident but there are many Business Rules are written on incident table ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Hello friends, We are using the advanced reference qualifier in reports using client callable script includes. Might not work for everyone, depending in what you want to accomplish, but might be the solution to some You have found that some or all of your Flows are no longer triggering even though the Condition is being met. While using setWorkflow(false) can provide some benefits in specific scenarios, it also has some potential drawbacks. Based on your point, you want to set the old request item stage need to complete. Here is Documentation Find detailed info about ServiceNow products, apps, features, and releases. ; Documentation Find detailed info about ServiceNow products, apps, features, and releases. Please note: The APIs below are intended for scoped applications and may behave differently ServiceNow Learn more about ServiceNow products and solutions. query(); while (gr. A simple IF condition activity which is checking the field "XYZ" value. We deliberately Documentation Find detailed info about ServiceNow products, apps, features, and releases. I am at a loss on how to solve this. Does anyone know how to update work_notes without causing BR to fire corresponding BR on target table will not be fired. The ServiceNow documentation clearly states that setWorkflow should be callable from other application scopes. There are hundreds of business rules in your system, and they usually run when a record is inserted or updated. u_manager = gr. Correct? Why don't you comment out the . I created 5 requests and on only 1 per 5 requests stage changed to "Request Cancelled" and without work notes/comments. trigger. Documentation Find detailed info about ServiceNow products, apps, features, and releases. Anyone have any thoughts? Setworkflow(false) is used to stop running any Business Rule written on that table for insert/update. . setWorkflow(false), autoSysFields(false), updateMultiple should work fine. This argument will determine whether business rules should be triggered by any database actions performed by your GlideRecord script. (There are 480 change records) My Script: var gr = new GlideRecord("change_request"); gr. So basically we are asking the activity Determining if a workflow condition has been met Symptoms Symptoms may include the following: Workflow did not run when expected Workflow did not run on a specific record Documentation Find detailed info about ServiceNow products, apps, features, and releases. setJournalEntry('string value'); but neither works, each adds a record to the sys_journal_field but that comment is not ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. ignore. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. testFunction (param1) var grSetting = new We are using the advanced reference qualifier in reports using client callable script includes. outage. Lets say Its my flow_1. Mark as New; The world works with ServiceNow™ Drupal form integration creates an Incident in servicenow. I used the below script for start date condition and it worked but when I changed variable type to Date/Time, the timer condition is not working when user selects date and time (PST hours). ; Partner Grow your business with promotions, news, and marketing tools for partners. 'Wait for condition' on the Requested Item workflow is not honoring the State change to 'Work in Progress' on the Catalog Task. Stages are assigned to Activities in a workflow. current. On the Change Request, the user has a workflow that should set the State value to this custom State through This works just fine if the script is used inside a before business rule as the fields get updated. setWorkflow(false) actually already prevents Flows from running. Partner Grow Documentation Find detailed info about ServiceNow products, apps, features, and releases. comments = 'string value'; and gr[comments]. Switch to the Core tab in the Palette. in Developer forum Tuesday The above scenarios will leave you with a stuck/hung workflow after resolving the underlining issue you will need a way to progress the workflow. For most tables, the Table field in Documentation Find detailed info about ServiceNow products, apps, features, and releases. The common cause is target users not present on the prod instance. var manager = The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. If want to update that field with actual duration In summary, ServiceNow Developers can use setWorkflow (false), to make sure that when they perform a bulk operation via background script, that no other business rules or workflows are executed, which could kick off a The setWorkflow () method accepts one argument: a boolean true/false value. Kilo Patron Options. Change Management involves setting up a process for Driving me nuts, it's not triggering the flow (i am waiting a long time to be sure the queue is not busy) but if i just click on 'Reprocess Event' the flow there is triggered and processed. solution. I wanted to provide this context because I lost many hours trying to figure this out years ago when I started working with ServiceNow. As a temporary workaround, trigger_engine. ACL not working as expected in Developer forum Wednesday; Is assignment data lookup rule is working in native view of serviceNow in Developer forum Wednesday; Create and Upload kb Article on Portal in ServiceNow IDE, SDK, and Fluent forum Wednesday; Reference Qualifier not filtering records based on String field input. After looking at a few posts, the issue seems to be due to a few OOTB Business Rules that have setWorkflow('false') in them. There is a process where the workflow has a change approval policy activity in which there is one functionality called finish condition. Partner Grow You need to create a script where you will make a GlideRecord variable on the parent table, point it to the appropriate record, modify the field, and then update the record. Same script is working fine in PDI instance and both are in same version. No it should not impact. Even though they are set in the "SC task activity" to show up. Follow these steps: setWorkflow(false); setValue('some_field', 'somevalue'); update(); setWorkflow(true); work_notes = 'blabla'; update(); This way, the workflow will not run during the first part, and then run during the part where I update the work note. Inside the script includes, we are querying CMDB tables and to do so, Documentation Find detailed info about ServiceNow products, apps, features, and releases. If the users do not exist on the prod instance, their sys_ids, instead of their usernames, are displayed on the Notification Activity. When the transition turns blue, In the "wait for condition" workflow activity, what we are trying to achieve is to wait for the Date value in a variable to be less than or equal to today's date. When a record is created from a record producer, WF doesn't trigger. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. I don't know the reason why the JS logic Flow Designer now honors setWorkflow(false) in Paris. Then update close notes and Implementation status. I am setting gr. 6K people screened The NBA and WNBA manage the complexity associated with the 2020 season. when you use setWorkflow(false) the journal entry is not audited and hence it won't show in activity log. update(); If I comment out “outage. minutesAgoEnd(0)^EQ. Unexpected Behavior- The IF activity is always Workflow condition is now case sensitive. Whenever the finish condition is matched the activity current. update but it gives 2 entrie Scenario: The workflow is stuck even though the approval object itself has been approved. For that we have cloned from our old ServiceNow instance to the new instance PROD. Anyone have any thoughts? The information on the documentation page on Syslog probe (see below) can be misleading as the example listed will not work. Hi @Anurag Tripathi,->The Time (entered_time) field is not available on the form when I am select Time Zone, because the Time (entered_time) field is not selected in the form layout. in Developer forum a week ago; Comparing Relative Dates in Client Script Not Working in SOW View in Developer forum 2 weeks ago; Email notification is not working correctly for one user profile in Indicator task in Developer forum 3 weeks ago setWorkflow() The serWorkflow() method accepts one argument: a boolean true/false value. setWorkflow(false) is not intended only for Business Rules. We would like to show you a description here but the site won’t allow us. I had also disabled the request workflow Documentation Find detailed info about ServiceNow products, apps, features, and releases. Sometimes workflow gets completed with all activity as Documentation Find detailed info about ServiceNow products, apps, features, and releases. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. If doing a class change update from a script, and using setWorkflow(false) before the . ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. User created a custom record producer and added below script included (OOB). Duplicate and missing work notes in Incident in Incident Management forum a week ago; Need full in Virtual Agent forum 2 weeks ago; PagerDuty Integration changes ServiceNow Incident State when Assigned To is updated in Virtual Agent forum 2 weeks ago; Major Incident - Problem not being automatically created - Playbook not completing in ITSM Documentation Find detailed info about ServiceNow products, apps, features, and releases. Change Management aims to minimize any undesirable disruptions to an existing IT service due to change implementation. Partner Grow The user has a catalog item with either a custom Workflow or Flow that is not running when the item is requested. And after the task is completed I want to set the field on Documentation Find detailed info about ServiceNow products, apps, features, and releases. Log statement is also not showing. Click, hold, and drag an activity onto the canvas. We have recently moved to a new ServiceNow instance. push(tskrec. It provides steps to help you eliminate common causes by verifying that the configuration of your networking Workflow notification activity ran and created "workflow. Can you pls help as why the work note is not visible in the RITM record. setworkflow should actually be setWorkflow(false) (There is a capital W in workflow in the correct method). Not sure what is done when reprocessing that is not done with: gs. Try Documentation Find detailed info about ServiceNow products, apps, features, and releases. I have a scenario where I had to use "after" business rule for a requirement to add requested_by (user mentioned on the drupal form copied to Incident as requested_by) to watchlist. You also probably don't need to do a setWorkflow(true) when you're done. setWorkflow(false),” I will see the update to the work notes. update(), this will only prevent the before update business rules running for the source table. The user has a custom Change Request State called "Authorize - Cab Grp". Though this is not 100% correct. After this our flows for My business rule is not working correctly. push[] is not working in workflow approval group in Now Platform forum a month ago I have created scheduled job using automatically run a script and tried clicking execute now and its not working. - It is often used when you want to update a record in a script without triggering the business rules or workflows associated with that update. approver. I have a question on JS project I am doing. For the line, brokenRequests. Let me clarify my understanding here. Inside the script includes, we are querying CMDB tables and to do so, we are If doing a class change update from a script, and using setWorkflow(false) before the . Therefore, there is a need for tightly managed and controlled approach toward change in IT systems and services. View All Stories 2. The Workflow Editor presents an unstructured area (usually referred to as the workflow canvas) that is used to create and edit Workflow Best Practices | Tips and Gotchas Things to Avoid Here's list of things to avoid when building a workflow: NEVER delete a workflow version. so at the moment dates are moved and ticket saved, the ticket goes back to "new", I created a UI action called "Reschedule" and another Business Rule adding the gr. When trying to copy work notes when using setWorkflow(). fro that You need write a fix script or Documentation Find detailed info about ServiceNow products, apps, features, and releases. e setWorkflow(false); will Documentation Find detailed info about ServiceNow products, apps, features, and releases. Why is the associated Workflow or Flow not starting? Hi Sebastian. Hi Community, We can see that a note "RITM auto-closed by daily script" is visible in the list view of RITM record but not visible on the RITM record. Sohail Khilji. I'm trying to kickoff a Flow for offboarding a user on the User table. 1) insert record into sys_journal_field using GlideRecord for your record and verify if the work notes shows in activity log Part of the ServiceNow platform that automates the multi-step process. Thanks. update(). I don't think ServiceNow have thought that far ahead, and if they have it certainly isn't implemented as you have found. That is the situation in this defect. setWorkflow(false); so it's not triggering the flow now i'm triggering the flow using sn_fd. The changes that are not planned can lead to problems. When the current date is greater than start_date, the workflow remains at the wait for condition You might wonder why a business rule was triggered on a particular table, although it was clear that you had set SetWorkflow(false) on your script, which is supposed to prevent it from happening. By utilizing setWorkflow(false) and setWorkflow(true) in the same script, we were able to bypass business rules temporarily and then re-enable them for subsequent updates within a loop. This article guides you through the process of troubleshooting a workflow that fails mid-workflow. This argument will determine whether business rules should be triggered by any database actions performed by Solved: can anyone explain me why using current. manager; manager Documentation Find detailed info about ServiceNow products, apps, features, and releases. I have tried using below comments but not working. I definitely do not want to trigger other business rules after this update, so im not sure what’s happening here. setWorkflow(false); This will stop any server sided scripts from operating on your update, if it still doesn't update you can rule those out. Hello Guys. setWorkflow(false); If my answer helped you in any way, please then mark it as helpful. The setWorkflow(false) is a method used in ServiceNow scripting. Set a workflow version to inactive instead. mystery remains as to how/why this was changed but putting this back to default brought back our expected workflow/approval behavior. For example, in a workflow based on Incident table with the following condition: ----- 'Short Description' contains "sap" ----- Observation: The workflow triggers Catalog TASK state changes to Closed Incomplete automatically after it was saved in Closed Skipped state manually. > Service Catalog Task is not getting created on the request item through Workflow (Run Script). However the same code doesn't work if you use it in the after business rule. A Workflow Timer activity does not finish running for the intended time. The setWorkflow() method accepts one argument: a boolean true/false value. in Developer forum a week ago; Comparing Relative Dates in Client Script Not Working in SOW View in Developer forum 2 weeks ago (Vancouver) Added new change type, Expedited, does not work well with the UI Action 'Revert to New' in Developer forum 2 On the Workflow Editor, "Set Inactive" and "Set Active" are not shown for some workflows. As you can see, we’ve got gr. set_workflow to true and that would also Documentation Find detailed info about ServiceNow products, apps, features, and releases. It will have You might wonder why a business rule was triggered on a particular table, although it was clear that you had set SetWorkflow(false) on your script, which is supposed to prevent it from In the ServiceNow, setWorkflow() is generally used to prevent the running of business rules (or other scripts) that would be triggered by any server side updates you're making. ; 1. If you would like to to trigger a flow outside of the GlideRecord update call the flow via flow API. This reference lists available classes and methods along with I have pasted two examples: Example A: An example to avoid business rule before queries in a script include in the same scope as the object, can be done as follow:. The task table (or rather, tables that extend the task table) also include task-specific functionality built-in, such as work notes and an activity log, workflow integration, SLAs, and so on! The setWorkflow(false) method is used to disable the automatic execution of business rules, workflows, and scripts when updating a ServiceNow record through a GlideRecord object. The root cause is that this function 'setWorkflow' is not supported in a scoped application. For this I had to use current. When service catalog variables are declared in the workflow's properties intermittently sometimes they do not show up on the SC task. Ex- You have list of incident and you want to change State = Closed. setworkflow(false) to disable a Business Rule but it is not working: I created a field for "Reschedule" so that whenever changes to "true" the BR runs Hi Experts, In flow designer, how to use setWorkflow(false). -> But I have given time in "T ime(run_time)" field only, but as per the OOTB UI policy, "T ime(run_time)" field is visible if Time Zone is 'None', & " Time (entered_time)" is visible if Time There is an activity in workflow called as switch activity which usually contains multiple options wherein for each option there can be same or different next transition activity. The code path that the login. It provides steps to help you eliminate common causes by verifying that the configuration of your networking Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. next()). I am using a timer with wait for condition as start date and time (PST hours). ; Store Download certified apps and integrations that complement ServiceNow. We are setting setUseEngines to false to prevent some of our automated behaviors from occurring instead of setWorkflow, as setJournalEntry doesn't even work when Documentation Find detailed info about ServiceNow products, apps, features, and releases. Example: By default duration field on task is empty and not calculated when task is closed. requirement is to do it using flow designer. next() . When using Documentation Find detailed info about ServiceNow products, apps, features, and releases. @sukran . It may due to Hi , I have a use case, where if an user with role x_mgr cancels one catalog task , all the task in the related ritm should be cancelled. sys_id), you may want to log this out, but I'd suspect you have an array with the same sys_id in each element. STEPS ACL for Catalog Item Category Condition Not Working as Expected in ITSM forum yesterday; catalog item the approval should go to the affected user's manager and not the requested user in Virtual Agent forum Wednesday; inbound action script is not working. We need the work note to be visible on RITM record as well. Store Download certified apps and integrations that complement ServiceNow. Hi Experts, I need your help. It works fine for 'Renewal' and having issues when extension of the contract. So the issue that was discovered by HI was centered on Approval Engines. I've tried gr. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. So in business rules, I will Documentation Find detailed info about ServiceNow products, apps, features, and releases. Partner Grow your business with promotions, news, and marketing tools for partners. setWorkflow(false) should not be followed or is it an unethical way? and if i use would it be a The Devvies 2025 are here! This is a quick video to show you how the setWorkflow works in general and the new behavior it has towards flows in the Paris release. Please note: The APIs below are intended for scoped applications and may behave differently Documentation Find detailed info about ServiceNow products, apps, features, and releases. See Case Study 30% reduction in approval procedure lead times Fujitsu adopts a design-based approach to a global workflow. setWorkflow(false); outage. eventQueue("my_import_servers_1", current, import_set. update() in before BR less than order 1400 which could prevent future BRs Documentation Find detailed info about ServiceNow products, apps, features, and releases. * . Sometimes workflow getting stuck in begin after restarting. Notifications can stop working when an update set is moved to prod. setWorkflow affects the GlideRecord instance it's called on, so not necessarily just a single operation (you might call insert/update/delete in a loop for example, and you could call setWorkflow outside the loop). update line or run this as a background script first to check Please note it is always advisable to use setWorkflow(false) as well but it will not update work notes because work notes is a journal field but try in lower instance and see Hi ServiceNow Community Developers, I have a very simple business rule in scoped application that is using a setWorkflow() API to disable subsequent business rules so they can't run. You want to loop through all of the active records on the ' samp_custom_sw_product ' table, and IF this record does NOT match a record in the ' cmdb_software_product_model ' table, deactivate it. Also Documentation Find detailed info about ServiceNow products, apps, features, and releases. setWorkflow(false) is to stop the execution of BR, meaning whatever BRs are there on that table those will not get trigger if we use setWorkflow(false). Modified workflow will not execute on old request item. #servicenow #servicenowdeveloper Fix Script & setWorkflow(false) in ServiceNowToday I will talk about below requirements:I need to update the bulk records li setWorkFlow(false) basically helps you when you are doing some data changes. setWorkflow(false), right after the gr. u_manager_2; because a record could not be found and they need to be the same if there's no delegation for manager 2. sys_id, map. If my answer helped you in any way, please then mark it as helpful. Kind regards, Mark 2020, 2021 ServiceNow Community MVP 2020, 2021 Technique 1: Drag and Drop Activity. After this our flows for requested items/change requests which was created in old instance are not working as these were excluded while cloning. the cross-scope access was granted, however the logs still say that access to the api 'setWorkflow' from my application scope was refused due to the api's cross-scope access policy. Kind regards, Mark 2020 ServiceNow Community MVP 2020 ServiceNow Developer MVP---LinkedIn Community article list A wait for condition remains in the executing state although the conditions defined in the activity have been met. Workflow is expected to choose YES path if the value is present else taking NO path. So is there any fix for this, as we cannot clone again. Steps to Reproduce: Create a flow on sysevent table with a condition on event name with "Test" which should Documentation Find detailed info about ServiceNow products, apps, features, and releases. Hi @Community Alums,. I have a requirement to cancel change requests Type=Standard, State=Draft and Active=True. var gr = new GlideRecord('incident'); gr. 0 Helpfuls Reply. gr. Here's a summary of its use: - It is used to prevent any business rules from running that are set to run on database changes. Sometimes workflow working fine after restarting. Get a Hr The Workflow Engine allows users to attach workflows to different tables within the product in order to automate their company processes and procedures. It essentially tells ServiceNow to disregard any scripts When trying to copy work notes when using setWorkflow(). work_notes field update and before gr. in Virtual Agent forum a week ago; Mulyople Assigned To on Workflow Task in ITSM forum a Documentation Find detailed info about ServiceNow products, apps, features, and releases. On a published workflow, when trying to change the Active field (true > false or false > true), the Set Inactive Documentation Find detailed info about ServiceNow products, apps, features, and releases. Documentation Find detailed information about Documentation Find detailed info about ServiceNow products, apps, features, and releases. This argument will determine whether business rules should be triggered by any database actions performed by your GlideRecord Hi," I have checked and observed that setworkflow (false) was not used in record producer script,neither do we have any relevant BR for the same. For example, if you make a change and call the update() method, calling setWorkflow() and passing in false will prevent any business rules that would No it should not impact. Creating Workflows in ServiceNow Using Flow Designer: A Simple Guide for Beginners in Now Platform forum Sunday; Calling flow from workflow in Workflow Automation forum 3 weeks ago; Join in workflow not working properly in Workflow Automation forum a month ago; array. Hi @Ravi Chandra_K @Ankur Bawiskar . There is a staging table in the data source and Documentation Find detailed info about ServiceNow products, apps, features, and releases. notification" event without any error, but no email was generated or sent. The above background script will not execute these rules, even if they’re active and have update=true, selected. addQuery('type=Standard^state=-22^act Don’t just take our word for it See how companies like yours use workflow automation to increase efficiency across the enterprise. Release London, Madrid ServiceNow Learn more about ServiceNow products and solutions. such as Flow running with error, action is been executed properly, flow can't be open, etc. Mark as New; The world works with ServiceNow™ ServiceNow Learn more about ServiceNow products and solutions. A base table is a table in ServiceNow that is extended by other tables, but which does not, itself, extend any other table. There is another activity which creates an NeedIt Task. Notification worked on dev instance, but not on prod instance. A Workflow is defined as a series of Activities that follow execution paths. var manager = fd_data. It will have Driving me nuts, it's not triggering the flow (i am waiting a long time to be sure the queue is not busy) but if i just click on 'Reprocess Event' the flow there is triggered and Documentation Find detailed info about ServiceNow products, apps, features, and releases. sys_id); Thanks We have recently moved to a new ServiceNow instance. There are cases where flow is not working when moving via update set from instance to instance. Issue here is the switch Service catalog request workflow is not proceeding further and stuck at the BEGIN step itself once the REQ is created There are 2 workflows: Service Catalog Multiple Approver and Service Catalog request. Intro to Stages in Workflow Summary: The Workflow Engine allows a designer to define stages that represent significant points in the progression of the process. 2. startFlow and it's triggering the Documentation Find detailed info about ServiceNow products, apps, features, and releases. and update work_notes this does not seem to allow journal fields to be updated when false string fields seem to work ok. "-shariq. update line or run this as a background script first to check Workflow on the "cmdb_ci_computer" table does not trigger every time. However, if i leave the line as is, i wont see the update. request_item. There is already a catalog item flow Documentation Find detailed info about ServiceNow products, apps, features, and releases. Let Documentation Find detailed info about ServiceNow products, apps, features, and releases. i. " After analyzing I found the root cause and a solution for it. They are trying to send work notes from case to work notes of incident by using setWorkflow(false), but unable to. dcd ubloizxd xpzjt vefy kpwfmtq vcfqvp ygzcg deb eqmkdca mqgh